Terms and Conditions of Sale
Please read carefully before ordering.
Canopus BioPharma Corporation strives to ensure that TotalCalm&Focus™ achieves the highest quality and purity. We cannot guarantee however, that TotalCalm&Focus™ will produce specific results for all people. The ingredients in TotalCalm&Focus™ have been clinically demonstrated to relieve stress. But please keep in mind that every person is different and will respond differently to supplementation with TotalCalm&Focus™.
Policy for Returns, Refunds, and Replacement Orders
(applying to orders shipped to addresses within the United States):
• Unopened bottles may be returned for a refund within 30 days of shipment.
• Only one opened bottle may be refunded for per order.
• Shipping charges for returned orders will not be refunded.
• When only part of a multi-bottle order is returned unopened plus one bottle opened, customer will be charged the full price for the bottle(s) not returned and issued a refund for the remaining balance.
• Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
• Orders not delivered due to customer error will be re-shipped at the customer's expense.
• No returns or refunds for bulk/wholesale orders.
Policy for International Orders
(applying to all orders shipped to non-U.S. addresses):
• Please select the correct international shipping method when ordering. If you select an invalid shipping method, you will be automatically switched to the proper shipping method and charged accordingly.
• International delivery times are not guaranteed.
• Customer is responsible for paying any taxes, duties, or other fees assessed upon importation by the customs agency of the destination country. These fees may be collected for the customs agency by UPS upon delivery. If the recipient refuses to pay required import taxes/duties, the customs agency may prevent delivery and return or destroy the package.
• Canopus BioPharma Corp. is not responsible for shipments delayed or denied entry by customs.
• Shipping fees for orders denied entry by customs or refused by the customer will not be refunded. This includes any fees assessed by UPS for return shipment to the United States. If customs destroys the package due to failure of the recipient to pay required duties/taxes, the value of the product will not be refunded. Likewise, if the cost for return exceeds the value of the product, the package will be abandoned and the value of the product will not be refunded. Otherwise, a partial refund will be issued once the product has been returned. The amount refunded will equal the full cost of the order minus any charges assessed by UPS for delivery and/or return.
Return and Refund Instructions
Send returns to:
Canopus BioPharma Corp
Attn: Total Calm & Focus Returns
11825 Ventura Blvd
Studio City, CA 91604
Please include your name, e-mail address, order number (if available), the first four AND last four digits of your credit card number, a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.
Because returns may occasionally be lost in transit, we recommend (but do not require) using a reliable delivery service (e.g. UPS Ground, FedEx Ground, or USPS Priority or Express Mail) that offers tracking or delivery confirmation. Canopus BioPharma Corporation will issue a refund to your credit card within two business days of receiving your return.
By placing an order, you understand and agree to these Terms and Conditions of Sale.
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